Remember when Burger King’s Twitter account was hijacked – announcing that it had been bought by McDonalds? The company’s avatar and name was changed to “McDonalds” and tweeted several offensive and inappropriate tweets to their followers. Hilarious and a perfect example of how a social media crisis can lead to devastating results – well kind of.
Here is how it all went down:
But to be fair, the Twitter incident wasn’t all that bad. In fact, Burger King got 5,000 new followers in the first 30 minutes of the hijack – pretty good if you ask me! But nevertheless, when mess ups like these do appear and your entire reputation is on the line – you have to act fast! 360 Public Relations laid out a brilliant infographic that simply tells startups what to do when coming across a social media crisis.
(Click to enlarge.)
Picture Credit: 360 Public Relations